ServiceNow is a powerful ITSM platform that can automate and streamline all areas of your business operations. However, it’s important to start the implementation process off on the right foot, especially when considering stakeholders are keen to upgrade and optimize user experience within businesses.
Many new ServiceNow implementations fail because they don’t have a proper configuration and development process in place. This can lead to several problems, making the code difficult to maintain and slowing down future upgrades. Examples of this include: dealing with out-of-the-box configurations, adding too many customizations without keeping track of changes, and lastly, not having plans around quality control. All these decisions can lead to poor code quality and a lack of adherence to ServiceNow best practices, as well as derailing internal business processes and impacting KPIs.
Understanding the exact business goals and requirements before you begin the development process, is imperative, as this ensures that you are developing the right solutions, for the right problems.
Your ServiceNow Journey
A consistent approach to configuration and development guarantees that the code is easy to maintain and that it’s compliant with ServiceNow’s best practices. Here are 5 steps for successful ServiceNow implementation success:
1. Use the right tools
To improve your development lifecycle, monitor configuration and changes, and aid your team of developers adhere to ServiceNow coding and configuration best practices. There are a number of tools available, such as Quality Clouds for ServiceNow.
2. Get the right training
There are many training courses available for the ServiceNow platform, which helps you understand the platform to be able to make informed decisions about your implementation. You need to understand both, the available functionalities but also about technical abilities such as configuring your digital workflows
3. Find a good partner
There are a variety of ServiceNow partners available that can assist with implementation. Leveraging the partner ecosystem can be a great way to gain insights from experienced professionals who can support you in your journey and make certain your project avoids all the common pitfalls such as deviating from out-of-the-box, not following coding best practices etc
4. Start small
As in any IT project, it’s often better to start small and then grow your implementation over time, in order to avoid getting overwhelmed and allow effective management of the implementation process. When it comes to customizations, it’s important to use functions and subroutines to break large scripts up into smaller, more manageable pieces. Additionally, using a consistent coding style will make any code and configuration easier to read and understand.
5. Track the health of your platform
Performing full platform health checks regularly to identify areas of improvement in your configuration process, will ensure you keep your ServiceNow environment up-to-date and free of defects.
By following these tips, new ServiceNow implementations, configurations and developments are more likely to be of high quality and allow your business to get the most out of the platform. If you end up with a complex configuration, then it will be difficult to adopt new functionality since you will have to focus on fixing old stuff. Simplicity is key when you embrace digital transformation projects.
If you are new to the ServiceNow platform and you are concerned about the quality of your configuration and development, then I encourage you to contact Quality Clouds. We can help you assess your current situation and develop a plan to improve the quality of your ServiceNow environment.
To learn more about how Quality Clouds schedule a demo.