The Catalog View helps teams monitor how their ServiceNow catalogs evolve, identify issues early, and maintain a high-quality service portal experience.
Perfect for anyone responsible for catalog governance or platform optimization.
Benefits #
The Catalog View helps you:
- Understand catalog growth, usage, and quality instantly
- Identify inactive, duplicated, or problematic catalog elements
- Track changes over time with % variation indicators
- Keep ServiceNow catalogs clean, consistent, and up to date
- Improve service portal performance and user experience
Ideal for Platform Owners, Admins, Project Users, and normal users needing visibility into their ServiceNow catalog landscape.
What the Catalog View Is Used For
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Use it to:
- Review catalog structure and health
- Track active vs. inactive catalogs, categories, items, and variables
- Detect duplicates or catalog-related issues
- Analyze catalog inventory and trends across scans
- Ensure proper catalog governance and quality controls
This view centralizes all catalog-related insights—making it easier to manage ServiceNow at scale.
What You See in the Catalog View
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Catalogs
- Total catalogs, % variation from previous scan
- Active vs. inactive catalogs
Graph showing catalog distribution - Grid with sortable catalog details and drill-downs
Catalog Categories
- Total categories, % variation
- Active/inactive breakdown
- Category list with assigned catalogs
- Sort by items, usage, or relevance
Catalog Items
- Total items + % variation
- Active/inactive items, including Item Designer items
- Graphs for item activity and Item Designer usage
- Items per catalog chart
- Detailed, sortable grid
Catalog Variables
- Total variables and variable sets
- List of duplicate or similar variable IDs
- Helps reduce confusion and cleanup efforts
Catalog Issues
- Number of catalog-specific issues detected
- Grid showing detailed problem areas
- Filter by application or severity
How to Use It
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- Log in to the Quality Clouds Portal
- Open the Catalog View
- Use the Table configuration option to customize visible columns
- Sort, filter, or drill down into catalogs, categories, items, variables, or issues
- Export data as PDF, XLS, or SARIF for reporting
