The Governance View provides a high-level overview of the health of your SaaS environments, and can be accessed from the All Clouds menu.

This view is especially useful for executives and platform owners, offering a centralized summary of your organization’s cloud infrastructure and its overall quality posture.

What Is the Governance View?

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The Governance View helps you compare performance across teams, vendors, and different cloud products—such as Salesforce or ServiceNow.
You can select any instance/org directly from the grid to update:

• The widget information
• The KPIs displayed below
  
  

This makes it easy to focus on the data that matters most for the instance you are reviewing.

What Data Is Shown?

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The Governance View presents data across dedicated sections for each SaaS platform.

Salesforce

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This section highlights the overall health of your Salesforce orgs.

Widget

The widget displays key health metrics for the selected org, including:

• Quality of Cloud score
• % variation from the previous scan
• Baseline values
• Trends over time
  
  

🗂️ Grid

This table lists all Salesforce orgs connected to Quality Clouds along with their relevant attributes.

You can sort columns to identify, for example, the org with the highest number of issues.

📈 KPIs

The Salesforce section also provides detailed KPIs:

• Technical Debt
  
  
  • Current value
  • % variation from previous scan
  • Previous scan value
  • Global technical debt
  • Baseline
  • Trend
    
    
• Issues
  
  
  • Total current issues
  • % variation
  • Previous scan value
  • Number of written-off issues
  • Baseline
  • Trend
    
    
• Alerts
  
  
  • Total alerts
  • % variation
  • Previous scan amount
  • Trend
    
    

ServiceNow

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This section provides a full-health overview of your ServiceNow instances.

📌 Widget

Displays the overall health for the selected instance, including:

• Quality of Cloud score
• % variation from previous scan
• Baseline
• Trend over time
  
  
  

🗂️ Grid

Shows a complete list of ServiceNow instances connected to Quality Clouds, with sortable details.

Sorting helps identify instances with the most issues or other parameters of interest.

📈 KPIs

This section includes:

• Technical Debt
  
  
  • Current value
  • % variation
  • Previous scan number
  • Global technical debt
  • Baseline
  • Trend
    
    
• Issues
  
  
  • Current issue count
  • % variation
  • Previous scan number
  • Written-off issues
  • Baseline
  • Trend
    
    
• Alerts
  
  
  • Total alerts
  • % variation
  • Previous scan value
  • Trend