The Integrations view provides a clear overview of all external systems connected to your instance. It helps teams understand integration volume, communication protocols, and ownership—ensuring a well-governed and maintainable environment.
Benefits #
- Identify all systems interacting with your instance
- Improve governance by knowing who created each integration
- Spot unused or outdated connections for faster housekeeping
- Understand protocol usage (SOAP, REST, plugins)
- Compare integration complexity across multiple environments
- Reduce performance and stability risks caused by unmanaged integrations
Who Can Use It? #
- Normal Users
- Customer Admins
- Project Users
Best suited for Architects, Platform Owners, Developers, and Integration Teams.
What It’s Used For
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Use this view to:
- Map all integrations in your ServiceNow instance
- Review protocol usage and active integration components
- Identify owners of each connection
- Audit integration landscape before upgrades or migrations
- Clean up unused or risky endpoints
What Data You’ll See
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Integration Overview Snapshot
- SOAP message count
- REST message count
- Active integration plugins
- Full integration list: creation date, type, owner
- Graph of integrations over time
Key Visuals & Components
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Integrations Widget
Displays the three core integration categories:
- SOAP messages – XML-based communication protocol
- REST messages – HTTP-based communication
- Active integration plugins
Grid Table
Shows all integrations with:
- Date created
- Integration type
- Team member who created or enabled it
Graph View
A time-based visualization of integrations created over the lifetime of the instance.
Hover over any point to reveal full detail and creation date.
Operational Use
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Prerequisites
- The Integrations View must be enabled for the instance
How to Use the Table Configuration Feature
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- Log into the Quality Clouds Portal
- Open the Integrations view
- Go to the grid table section
- Click Table configuration
- Enable or disable columns
- Rearrange column order to suit your workflow
