The Performance view helps platform owners and teams monitor performance issues across client-side and server-side transactions. It combines static code analysis with ServiceNow transaction data to pinpoint slow operations and performance-related coding issues.
What the Performance View Is #
Platform: ServiceNow
Access: Normal User, Customer Admin, Project User
This view brings together:
- Slow client transactions
- Slow server transactions
- Performance-related code issues
- Trends over time
It enables teams to identify bottlenecks, understand where delays come from (browser, server, network, rules), and take corrective action.
What Data You’ll See
#
Performance Overview
- Slow client & server transactions
- Trends and top affected users
- Response time breakdowns
- Performance-related issues & severity
Key Sections (Summary Table)
#
|
Section |
What You See |
Why It Matters |
|
Slow Client Transactions |
Totals by time ranges (1s+, 1–3s, 3–5s, 5s+), trends, affected users, response time by type, browsers used, global ratios |
Identifies which users, browsers, or elements contribute to slow client performance |
|
Slow Client Grid |
Full list of slow client transactions with browser, network, server, business rule timing |
Helps pinpoint exact bottlenecks and prioritize fixes |
|
Slow Server Transactions |
Totals by time ranges (1s+, 30–60s, 60–120s, 120s+), trends, response time graph |
Highlights long-running server operations affecting the platform |
|
Slow Server Grid |
Full list of slow server transactions with detailed timing breakdown |
Supports performance investigation and debugging efforts |
|
Performance Issues |
Issues by severity, warnings, row count ≥100, trends |
Shows all performance-related coding issues detected by scans |
|
Performance Issues Grid |
Detailed list of issues filtered by severity, type, application, developer |
Enables targeted corrective action and code-quality improvements |
Operational Notes
#
|
Requirement |
Details |
|
Prerequisite |
Performance view must be enabled. |
|
Filtering |
Use the Only transactions > sec. slider to show only transactions slower than your chosen threshold. |
|
Access Instructions |
See the linked “How to access the view” in your documentation. |
How to Filter Transactions #
- Log into the Quality Clouds Portal.
- Open the Performance view.
- Use Only transactions > sec. to filter out transactions slower than the value you set.
