The Upgradeability view in Quality Clouds gives Architects, Platform Owners, and Executives a clear, actionable overview of all modified elements in a ServiceNow instance that can impact upgrade success. By surfacing customized OOTB elements and configuration changes, it helps you anticipate risks long before your next release cycle.

This view is essential for maintaining a clean, upgrade-ready instance—and keeping technical debt under control.

Benefits

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The Upgradeability view empowers teams to:

• Identify all OOTB modifications and configuration changes impacting upgradeability.
• Understand how many elements must be reviewed or merged during an upgrade.
• Track trends over time to reduce customization risk.
  
  
  
• Compare your current version with future releases to detect code conflicts and dependency issues.
• Highlight which developers have created the most upgrade-sensitive elements.
  
  

It is especially useful for Architects, Platform Owners, Executives, Customer Admins, and Project Users who need visibility into upgrade effort and system stability.

What It’s Used For

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Use the Upgradeability view to:

• Assess how challenging your next ServiceNow upgrade will be.
• Monitor OOTB modifications and keep them to a minimum.
• Review CEs affected by future releases and plan remediation.
• Evaluate upgrade conflicts early—months before they surface during testing.
• Support governance and reduce long-term maintenance costs.
  
  

This view acts as an upgrade readiness dashboard for long-term platform health.

What the View Shows #

Key components include:

• OOTB Modified Elements
  See all out-of-the-box items changed in your instance. More modifications = harder upgrades.
  Widgets include total modified elements, variation since last scan, inactive OOTB elements, and trend over time.
• CEs Affected by Next Upgrade
  View all configuration elements impacted by future ServiceNow releases.
  Compare your current version against upcoming ones to identify:
  – Code conflicts
  – Dependency conflicts
• Tables & Dictionaries
  Toggle table/dictionary modifications on or off to understand deeper structural changes.
• Developer Impact Graphs
  See which developers have created the most upgrade-sensitive elements.
  
  

How to Use It

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• Open the Upgradeability view from the Quality Clouds portal.
• Use the toggle to include/exclude table and dictionary changes.
  
• Click the OOTB Modified Elements widget to explore trends and active modifications.
  
  
  
• Use the Current & Future Releases grid to compare upgrade conflicts across versions.
  
  
  
  

Use Case

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Before planning a ServiceNow upgrade, use the Upgradeability view to estimate effort, detect conflicts, and identify which customizations require refactoring—saving time, cost, and unexpected deployment issues.