SaaS Governance views provide cross-platform visibility across ServiceNow, Salesforce, and Office 365. These views consolidate quality and operational insights, allowing you to monitor key KPIs for all your instances in a single location. They help you understand overall platform health, compare environments, and detect trends that require attention.

You can access all governance views from the SaaS Governance section on the Quality Clouds Home Page.

Governance View

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The Governance View gives you a cross-platform overview of core quality metrics and operational indicators across all connected instances. It is designed to support high-level monitoring, reporting, and decision-making.

It includes:

• Instance list with attributes and latest scan information
  
• KPIs, such as:
  
  
  • Quality of Cloud
  • Technical Debt (hours)
  • Issues
  • Operational Alerts
    
    

This view helps platform owners quickly compare environments and detect where proactive intervention may be required.

User Adoption View

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The User Adoption View provides insights into how end users interact with each instance. It helps assess adoption levels, identify underused environments, and support usage monitoring and optimization.|

It includes:

• Active Users vs. Never-Logged Users
  Compare how many licensed or allowed users are actively accessing each instance.
  
  
  • In Office 365, this information is categorized per service (e.g., Exchange, SharePoint, Teams).
    
    
• Login / Active Users Evolution
  Timeline graph showing the evolution of login activity and engagement over time.
  
  
• Login Taxonomy
  Categorized view of user login behavior, including:
  
  
  • Browser
  • Application
  • Department
  • Other platform-specific dimensions
    
    

This information helps identify training needs, adoption gaps, and validate whether platforms are being used as intended.