What is QC Copilot? #

QC Copilot is an enterprise-ready, AI-powered real-time code validation solution integrated into the IDEs of ServiceNow and Salesforce. 

It helps platform owners and architects maintain consistent coding standards by integrating controlled AI into the development process. For developers, it empowers teams to fix issues instantly boosting speed and productivity while learning from the best practices curated from Quality Clouds’ extensive repository. 

 

Why this matters? #

Without real-time validation, quality issues are often detected late in the development lifecycle, leading to rework, delays, and increased technical debt.

QC Copilot shifts quality left, enabling developers to identify and fix issues instantly as they code. This not only improves development speed but also ensures consistency with best practices and governance standards from the start.

For organizations, this means:

• Reduced technical debt and fewer post-deployment issues
• Faster delivery cycles with less rework
• Stronger governance without slowing down developers
• Continuous learning through AI-guided recommendations

 

Prerequisites: #

1. 1. An API key/Token: A valid API key is required for the QC Copilot to function properly. 

1. 1. QC Copilot Add-On Enabled: The QC Copilot feature is provided as an add-on. Customers must request the QC Copilot to be enabled in their Quality Clouds license. Please contact the Quality Clouds team to initiate this request.

1. 1. Livecheck Capability: Customers must be capable of performing Live Checks within their ServiceNow instance.

 

→ How to enable QC Copilot Add on?

Follow these steps once your license has been updated. Please contact Quality Clouds team to verify the Add-on is enabled.

1. 1. Log in to your ServiceNow instance.
   2. In the Application Navigator, search for Quality Clouds.
   3. Go to App Configuration under the Quality Clouds app.
   4. Open the QC Copilot tab.
   5. Click Import Configuration at the top right
   6. Make sure the QC Copilot is marked as Active

How does QC Copilot provide a recommended code fix? #

When QC Copilot provides an AI-recommended fix, it is presented in two distinct sections:

1. 1. Fixed Code Box: This box displays the recommended code changes that address the identified issue. 

1. 1. Remediation Description Box: This box contains a detailed explanation of the issue, including what occurred, the reason for the error, and how it will be resolved. It provides clear guidance to help understand the problem and the steps involved in fixing it.

1. 1. You can provide a rating for the recommended fix. 

How to use QC Copilot? #

For ServiceNow #

1. 1. Go to the ServiceNow platform

1. 1. Go to an Element with issues.

1. 1. Open an issue.

1. 1. Use QC Copilot for AI-generated recommendations:
      
      • • Click the ‘QC Copilot’ button to receive an AI-generated solution for the issue.
      • • A pop-up window will display the suggested fix.

1. 1. Review the solution:
      
      • • Examine the recommended code changes.
      • • Rate the solution if applicable.
      • • Copy the provided code for further use.

1. 1. Click the ‘i’ icon next to the ‘Element’ field to preview the associated record.

1. 1. Modify the code:
      
      • • Open the record and navigate to the ‘Advanced’ section.
      • • Make the necessary code modifications based on the recommendation.

1. 1. Trigger a QC Livecheck.

You can also use QC Copilot from the back end of ServiceNow

For Salesforce #

1. 1. Log in Salesforce

1. 1. Search for Quality Center on the search bar and click on it.

1. 1. Click on Configuration Element tab

1. 1. Select a date.

1. 1. Use the filters to refine the issues displayed below.

1. 1. Click on one of the elements to view detailed information about the issues.

1. 1. A pop-up with issue details will appear.

1. 1. Click the QC Copilot Fix button.

1. 1. Copy the recommended fix code (only if the suggestion is applicable).

1. 1. Paste the code into the element’s source.

1. 1. Run a QC LiveCheck scan to refresh and update the results.

To use QC Copilot in Salesforce is mandartory to have Quality Center and QC Copilot Add ons. To request these add-ons, ask support