Operational Scans are an add‑on to Quality Clouds. They extend Quality and Governance scans by providing continuous visibility into the run‑time behaviour of your SaaS instances.

Operational Scans help organizations continuously monitor platform quality, governance compliance, technical debt, and operational health across enterprise SaaS environments.

They surface operational insights and alerts that help teams understand how the platform is actually used in production—and detect issues early.

For solutions and pricing, see:  https://www.qualityclouds.com/contact/

Benefits

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Operational Scans help teams to:

• Gain daily insight into run‑time behaviour and system health
• Detect performance issues, errors, and abnormal usage patterns early
• Monitor user adoption across roles and departments
• Receive proactive alerts when operational metrics deviate from expectations
• Complement quality and governance controls with production‑level visibility
  
  

They are especially valuable for Platform Owners, Architects, Operations teams, and Executives who need confidence in live system behaviour.

What It’s Used For

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Use Operational Scans to:

• Monitor production behaviour on a daily basis
• Understand how users interact with the platform
• Detect errors and performance degradation early
• Track resource consumption trends
• Enable proactive operational governance through alerts
  
  

Operational Scans act as a continuous operational health layer for your SaaS platforms.

Quality & Governance vs Operational Scans

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Dimension	Quality & Governance Scans	Operational Scans
Main intent	Measure quality and govern changes in pre‑production	Gain insight into run‑time behaviour and user adoption
Suggested environment	Any pre‑production / Production	Production (sub‑production optional)
Suggested frequency	Weekly	Daily
Running time	Hours	Minutes
Source data analysed	Code, configuration, transaction logs	Transaction logs, event logs, user profiles
Customization	Custom rules for ad‑hoc issue types	Threshold‑based alerts and custom operational metrics (on request)

 

Metrics & Categories

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Each Operational Scan captures a set of metrics. Some metrics are broken down by one or more dimensions, such as:

• Users per role
• Users per department
  
  

Metrics and their derived alerts fall into the following categories:

• User adoption
• Error detection
• Performance
• Resource usage
  
  

Supported SaaS Platforms

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Operational metrics are monitored for:

• ServiceNow
• Salesforce
• Microsoft Office 365
  
  

Operational Alerts #

Alerts notify you whenever the value of an operational metric does not meet expected thresholds.

• Alerts can be configured for any operational metric
• All alert information is displayed in the Alerts Overview view for each SaaS platform
  
  

How to Add an Alert #

1. Open the Admin Portal
2. Go to Instances
3. Click Actions → Alerts
4. Select an alert template and click Import
   
   

You can then customize:

• Type: Custom (do not use Template for a single instance)
• Name
• Description
• Severity: High, Medium, Low, Warning, Info
• Metric name
• Trigger type: Threshold or Range
  (Comparisons always include the specified value — i.e. ≥ or ≤)
• Threshold direction: Above or Below
• Threshold value
• Notification: Mail / UI / Silent
• Impact
• Action
  
  

Click Save to activate the alert.

Requesting Alert Creation by Email

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Alerts can also be created on your behalf. Send an email to help@qualityclouds.com with:

• Metric name
• Comparison type: Threshold or Range
  (Comparisons always include the specified value — i.e. ≥ or ≤)
• If Threshold:
  • Threshold value
  • Whether the alert triggers above or below the threshold
• If Range:
  • Lower and upper bounds
  • Whether the alert triggers inside or outside the range
    
    

Use Case

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Use Operational Scans to continuously monitor production behaviour, detect anomalies early, and receive actionable alerts—ensuring stable performance, high adoption, and controlled operational risk across your SaaS platforms.