Introduction #

As of version 10.1 of the Quality Clouds application for ServiceNow, the application includes a new feature called “Application Diagnostics“, which allows application users to automatically trigger a review of the main parameters of the application configuration, as well as to scan the logs and application activity for errors. This allows easier troubleshooting of the application configuration if and when any issues should arise.

You can collect diagnostics on an ad-hoc basis, and analyse their results in order to pinpoint and correct any issues with the application configuration which may be affecting its normal operation.

Important: Note that diagnostics are meant as a debugging tool, to be used when issues arise in the functionality of the application. Some transient errors and warnings may appear if diagnostics are run at any point in time, which can be disregarded if there is no user input of incorrect application behavior.

How to trigger the collection of diagnostics #

In order to start the diagnostics collection process, access the App Configuration module in the Quality Clouds menu, and click on the “Run Diagnostics” related link at the bottom of the page.

Clicking on the related link will show this UI Message, which confirms that the collection of diagnostics has started:

The UI Message contains a link to the Diagnostic Results table, which shows the following information:

Column Name	Column Content
Diagnostic Execution ID	An auto-increment number which shows the id of the diagnostic collection execution. Typically only the latest id is relevant, as it contains the most up to date information.
Action	The recommended action to take if the diagnostic result is “Error” or “Warning”
Diagnostic	The details of what the particular diagnostic is checking.
Diagnostic Result	The result of the diagnostic verification. One of: Successful, Error, Warning.
Created	The timestamp at which the record was created. Records for the same Diagnostic Execution Id should be close in time. This field can also be used to focus on the latest information.

The image below shows an example of this table