To use the core Quality Clouds features inside the app, you must import data related to your instances, scans, and issues. This makes scan results and findings available in ServiceNow.

Importing instances #

→ To import instances #

Steps

• Open ServiceNow Service Management
• Navigate to the Quality Clouds app
• Go to Instances
• Click Import Instances
  
  

Result

• Status shows Importing during processing
• Status changes to Complete when finished
• Reload the page if the data is not immediately visible
  
  
  

Importing scans #

→ To import scans #

Steps

• Open the Quality Clouds app
• Go to Scans
• Select the instance
• Click Import Scans
  
  

Result

• Status shows Importing
• Status changes to Complete
• Reload the page if required
  
  
  

Importing issues #

→ To import issues #

Steps

• Go to Scans in the Quality Clouds app
• Select the scan
• Click Import Issues
  
  

Result

• Issues are imported with status Importing
• Status changes to Complete
• Reload the page if needed
  
  
  

 Next Steps #

Once the import is complete, you can start reviewing and working on issues directly in ServiceNow. See Working with issues to continue.