🚀 Build with confidence—see how QC Quality Center supports your daily workflow → Click HERE

Quality Center is a centralized hub seamlessly integrated into the ServiceNow platform app, designed to help teams control and improve quality across the entire development lifecycle: from the code developers write, through release governance, to overall instance health.

Quality Center is organized into three unified views: Development Tracking, Release Tracking, and Instance Tracking.

Key capabilities include:

• QC Livecheck → Code scans on individual or bulk changes.
• Peer Review → Enforces quality validation.
• Best Practices → A rule-based system to identify and prevent recurring issues, enriched with detailed descriptions and thresholds.
• HealthScan Integration → Centralizes ServiceNow HealthScan findings.
• QC Copilot (add-on) → AI-powered recommendations for fixing issues.
• Rule Builder (add-on) → Create and govern custom quality rules with AI assistance, available directly from Development Tracking.
• Teams Insights (add-on) → Team-level technical debt and quality tracking.
• In-app chat → Ask questions and get guidance on quality issues without leaving your workflow.

 

Quality Center: One Workspace, Complete Visibility #

Quality Center unifies development tracking, release governance, and instance health into a single workspace.

 

You can also interact with Quality Clouds directly via chat within the Quality Center to ask questions and get guidance in context.

 

Development Tracking #

A focused workspace for developers to manage their own work. It’s filtered by the logged-in user, so only relevant data is shown.

Key capabilities:

• Tracking all changes in your current update set, as well as any other update sets you’ve created or contributed to.
• Running ServiceNow Instance Scans directly from the element view.
• Viewing and tracking Peer Review requests and their statuses.
• Accessing issues from LiveChecks, HealthScans, and Instance Scans in one consolidated view.
• Reviewing enriched Best Practices with detailed rule descriptions and thresholds.
• Creating and managing custom quality rules via Rule Builder for ServiceNow (add-on), directly from this view. See the dedicated Rule Builder section below for the full workflow.

 

Each issue surfaces: severity, impact area, line of code, quality gate categorization, time to fix, owner, and links to best-practice documentation.

 

Release Tracking #

A dedicated view for release governance, giving a clear, data-driven overview of all in-progress update sets:

• Monitor release quality and see which update sets pass or fail the Quality Gate.
• Trigger LiveChecks and request Peer Reviews directly from the screen.
• Review Update Set-related issues through enhanced QC pop-ups (Issue Details, Livecheck info, Configuration Element info, Write-Off, QC Copilot).
• Access related lists and Update Set KPIs for full traceability.

 

Instance Tracking #

Centralizes instance-wide Full Scan monitoring:

• A unified dashboard showing all Full Scan issues.
• Separate tabs for Open, Written Off, and Closed issues.
• A dedicated Instance Filter and Full Scan issue form to quickly locate issues.
• An Instance Overview tab with instance-level KPIs at a glance.
• Agile 2.0 integration to create Stories and Defects directly from Quality Center.

 

Teams Insights (requires Teams add-on) #

A dashboard inside Instance Tracking for team-level quality tracking:

• Configure a fixed baseline scan alongside a dynamic current scan to track progress over time.
• Compare teams via a Debt Distribution by Team chart and an Issues Comparison by Severity bar chart.
• Track technical debt evolution with severity-based trend lines in the Technical Debt Over Time chart.
• A Technical Debt Overview widget surfaces key KPIs with visual indicators for debt increases.
• Filter by multiple Teams and Tags, include or exclude warnings from KPIs, and export the full dashboard or individual widgets.
• Written-off issues are kept separate from active issues in the KPIs.

 

Rule Builder: Create and Govern Custom Quality Rules (add-on) #

An AI-powered feature, accessible from Development Tracking, that lets teams create custom quality rules directly within the app:

• Create custom rules based on your own criteria, including System Properties, with AI assistance guiding the process.
• The AI agent generates a plain-language and technical description of each rule so reviewers understand what it does before approving it.
• A built-in Approve/Reject workflow controls which rules go live, based on user permissions.
• A Pending Approval Rules list tracks what’s awaiting review; rules can be tested even while pending.

 

To access it: your organization needs the Rule Builder add-on enabled, and each user needs the Rule Creator toggle activated on their profile. For more information, follow this article: Rule Builder for ServiceNow

 

Issue Detail Pop-up #

Clicking on any issue, whether from Development Tracking, Release Tracking, or Instance Tracking, opens the same detailed pop-up, organized into:

Issue Details Issue ID, Type, Severity, Impact Area, Line Number, Time to Fix, Issue Owner, Quality Gate Categorization, Documentation link.

Quality Clouds Livecheck / Full Scan Scan ID, Quality Gate Status, number of issues found, scan type, creation date, and who triggered it.

Configuration Element Information Element Name, Type, Affected Element, Update Set, Created On/By, Updated On/By.

QC Copilot (add-on) Request an AI-recommended fix. Displays Generated By, Description (cause and resolution), and Recommendation (AI-generated code change). Includes a Compare Code feature to view a side-by-side diff between original and recommended code.

Write-Off Details Request or cancel a write-off: Write-Off Status, Peer Review ID (if triggered), Reason, Description, Requester, Requested Date, Validator, Validation Date. Write-offs can have configurable expiry dates, and the Peer Review group is configurable per team.

 

Importing ServiceNow HealthScan Findings #

HealthScan findings can be imported and reviewed alongside Quality Clouds issues, centralizing everything in one hub.

Importing a Health Scan Report

1. Log in as a Quality Clouds ServiceNow admin.
2. Navigate to System Import Sets → Load Data.
3. Select Existing Table → QC – Health Scan Import.
4. Select Source of file → File, choose your file.
5. Select sheet number 1, header row 1.
6. Click Submit, then Run Transform.

 

Viewing Health Scan Findings

HealthScan issues appear as part of the consolidated issue view inside Development Tracking. The full list is also available at: x_qucl_qc_snow_scan_finding.list

Health Scan File Format: Table, Name, Link, Update Set, Product, Category, Rating, Best Practice URL, Recommendation, Sys ID.

Exporting Tables: Tables in Quality Center can be exported as PDF, Excel, or CSV.