Once you’ve imported your instances, scans, and issues, and run a scan or a Livecheck on your elements or update sets, every issue Quality Clouds finds is available to review and act on from a single grid.
The issue grid #
By default, each row in the issue grid shows:
- The name of the configuration element (CE) it relates to, with a direct link to that element
- CE type (e.g. Client Script)
- Line number
- Impact area
- Severity
- A link to the relevant best practice information
You can customize which fields are displayed to match how your team works.
Fixing issues #
From the issue grid, you can jump straight into the code: click the CE name to navigate to the exact line number flagged, fix it, and re-scan to confirm the issue clears.
Managing issues in your Agile team #
Instead of fixing issues one by one, you can bring them into your existing Agile development lifecycle.
If your instance has the ServiceNow® Agile Development plugin active, you can turn any issue into a defect (something to fix) or a story (something to plan and implement), so governance findings flow directly into your team’s backlog.
See Opening Defects and Creating Stories from Issues for the step-by-step process.
Working with issues from Quality Gates #
Quality Gates is an add-on to Quality Clouds that stops new technical debt from entering your platform. Contact Quality Clouds to learn more about pricing.
A Quality Gate lets you set a baseline of existing issues, decide which of those are accepted, and enforce that no new, unaccepted issues are introduced going forward.
- Issues baseline: a snapshot of your platform’s quality issues, taken after a full scan or on an activation date. It splits issues by impact area into:
- FAIL: issues that must be fixed (above the accepted threshold).
- PASS: issues that don’t need to be fixed yet (below the accepted threshold).
Once a Quality Gate is active, issues on an element or update set are split into:
- Active: new issues introduced since the baseline. These must be fixed before the update set can be promoted.
- Baseline: existing issues you’ve accepted as current technical debt.
If new issues are detected, Quality Gates blocks the promotion with the message: “Quality Gate does not allow code with any new issues. Make sure you solve these first.”
Learn how to set one up in What is Quality Gates.
Turn your Quality Clouds data into KPIs #
If you’re interested in turning your Quality Clouds issue data into a series of performance and quality metrics, check out our Webinar: Effectively measuring ServiceNow performance and quality metrics.
