Reducing Configuration Risk in SaaS with Peer Reviews

Table of Contents

How peer review can reduce configuration risk with collaboration and continuous learning.

Join our webinar on Controlling Configuration Risk in ServiceNow with Peer Review on Thursday, October 21st at 4pm BST and learn how to identify potential issues by encouraging collaboration in your team.


More .. Cheaper .. Faster …

We all know that organisations are under continuing pressure to maximise their SaaS investment. Everyone is looking to increase development velocity while reducing costs and democratising delivery through citizen development initiatives.



If we are not careful, this pressure can lead to the introduction of significant operational risks to your organisation; for example, introducing unknown production problems, security weaknesses or badly designed solutions which impact user experience and velocity over time. This can be particularly challenging to control as teams are often distributed across business functions or geographies. In addition increased citizen development can mean less technical knowledge within those teams.


The Past

Previously we might have tried to ameliorate these problems with manual code reviews and retrospectives. However, these are inevitably expensive, time consuming, partial, and difficult to implement in widely distributed teams.


The Future

Thankfully, we are now seeing a variety of DevOps, Continuous Integration and workflow solutions to help streamline and control our SaaS platform development processes. These allow us to automatically detect potential risks in our changes – whether code, no code or lo-code – before we release them. So, we can provide tailored information for teams to quickly review, analyse, and ultimately decide whether to allow changes to progress.


Reducing Configuration Risk in SaaS with Peer Reviews


For example, ServiceNow continues to evolve its DevOps tools, allowing you to build workflows around your development activities. The continuing drive to version control, especially using Git, can also help unlock the ability to implement peer review. We do this using a git based integration and deployment pipeline.


Reducing Configuration Risk in SaaS with Peer Reviews


Emphasising collaboration and continuous learning

In conversation with Quality Clouds’ customers, we regularly hear of other positives resulting from implementing an automated “Peer Review” approach. They find teams often naturally collaborate more and this nurtures a culture of continuous learning.  This is particularly important as SaaS platform functionality continues to rapidly evolve, and it can be a real challenge to keep up to date with best practice without regular collaboration and training.


If you are interested in identifying, assessing and controlling Quality with effective Peer Review, don’t miss our next webinar, which will be presented by Chris Riggs from our Customer Success team, on Thursday, October 21st at 4pm BST. Sign up in the link below and learn how to implement an effective Developer Peer Review Workflow in ServiceNow with Quality Gates .

Reducing Development Risk in SaaS Configurations with Peer Reviews


Signup to QC Insights!

Interested in what we do?
Find out how Quality Clouds can enhance your SaaS platforms' governance, compliance, and quality in real-time.
Quality Clouds
Quality Clouds was created to address a significant gap in the tech industry: the challenge developers face with Salesforce and ServiceNow deployments. Identifying the risks of working on unknown systems, our founders sought to empower developers with essential insights for quality and governance in SaaS projects.

Want to learn more? Let's talk: