ServiceNow Management Process

Table of Contents

Code Quality and Transparency

The focus main focus of DevOps is collaboration, automation, and delivering high-quality software at speed. ServiceNow offers a DevOps capability allowing their customers to transition to the DevOps model and use it as they build and configure the platform and the applications that run on it. This powerful capability is uniquely positioned to drive the goals and principles of DevOps, enhancing code quality and transparency throughout the development lifecycle.

The Goal of DevOps

DevOps, a consolidation of “development” and “operations,” is not just a methodology; it’s a cultural shift that aims to bridge the gap between development and IT operations. The core concept revolves around fostering collaboration, breaking down silos, and embracing automation. The primary goals include:

Speed: Accelerating software development and deployment cycles.
Quality: Ensuring high code quality and reliability.
Collaboration: Promoting seamless cooperation between development and operations teams.
Transparency: Providing visibility into every stage of the development process.
Automation: Automating repetitive tasks to reduce errors and increase efficiency.

ServiceNow Release Management: An Overview

ServiceNow is a comprehensive platform designed to support and streamline the DevOps lifecycle. It brings the DevOps concept and goals to life, enabling organizations to achieve excellence in code quality and transparency. Here’s how ServiceNow together with Quality Clouds aligns with DevOps principles and contributes to these goals:

1. Code Quality 

ServiceNow leverages Quality Clouds for in-depth code quality analysis, evaluating code against coding standards, best practices, and security guidelines. This analysis helps organizations identify potential issues and vulnerabilities early in the development process, facilitating timely remediation.

Example: When a development team commits code changes to a ServiceNow application, Quality Clouds analyzes the codebase, checks the change is in line with best practice, identifies coding violations, and flags potential security vulnerabilities. This ensures that code quality is maintained at a high standard.

2. Governance and Compliance

ServiceNow provides governance mechanisms that allow organizations to standardize and automate functions within the SDLC.  It facilitates consistency across development teams and projects. This ensures that all code aligns with established quality benchmarks and compliance requirements governed by Quality Clouds.

Example: ServiceNow enforces coding standards and compliance policies, ensuring that all customizations and configurations adhere to organizational guidelines. This guarantees that the ServiceNow instance remains compliant and transparent.

3. CI/CD Integration

ServiceNow seamlessly integrates with CI/CD pipelines, embedding Quality Cloud code quality checks during the build and deployment processes. This integration ensures that code quality is evaluated at every stage of the pipeline.

Example: In a CI/CD pipeline, Quality Clouds checks the code for quality issues before deployment. If any critical code quality issues are identified, the deployment is halted, preventing the introduction of substandard code and maintaining code quality and transparency.

4. Comprehensive Reporting and Dashboards

ServiceNow offers extensive reporting and dashboard features, allowing organizations to visualize code quality metrics, compliance status, and performance trends. These insights enable data-driven decisions.

Example: ServiceNow provides dashboards that display key performance indicators (KPIs) related to code quality and compliance. Development and operations teams can monitor these dashboards to ensure transparency in code quality and compliance across projects.

7. Collaboration and Workflow Integration

ServiceNow facilitates collaboration by integrating with popular collaboration and workflow tools. It enables teams to communicate, track issues, and streamline the remediation process seamlessly.

Example: When Quality Clouds identifies a code quality issue, it can create a task in the organization’s collaboration tool, assigning it to the responsible developer. This transparent workflow ensures that code quality issues are addressed collaboratively and efficiently.

8. Scalability and Customization

ServiceNow, in conjunction with Quality Clouds, is scalable and customizable to accommodate the specific needs of different organizations. It adapts to various development environments and accommodates specific quality and transparency requirements.

Example: Organizations with multiple ServiceNow instances can configure Quality Clouds to tailor code quality checks and compliance policies for each instance, ensuring scalability and transparency across the board.

9. Continuous Learning and Improvement

ServiceNow, powered by Quality Clouds, Can Facilitate continuous learning and improvement. It stays updated with the latest coding standards and best practices, ensuring up-to-date code quality assessments. These are provided to developers to support learning and help identify areas where training may be required.

Example: Quality Clouds regularly updates its code quality analysis algorithms to align with the latest industry best practices. This ensures that organizations can rely on accurate and current assessments, promoting transparency in development processes.

In conclusion, ServiceNow, with the invaluable support of Quality Clouds, is more than just a tool; it’s an embodiment of DevOps principles and goals. It empowers organizations to elevate code quality and transparency, ensuring that DevOps isn’t just a concept but a reality in their development efforts. With ServiceNow and Quality Clouds as partners, organizations can confidently pursue the goals of DevOps, delivering high-quality software transparently and efficiently.

For more information check out our Quality Clouds for ServiceNow products page.

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Quality Clouds
Quality Clouds was created to address a significant gap in the tech industry: the challenge developers face with Salesforce and ServiceNow deployments. Identifying the risks of working on unknown systems, our founders sought to empower developers with essential insights for quality and governance in SaaS projects.

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