Config vs Custom in SaaS: Navigating the AI Landscape for Sustainable Growth

The Overcoding Conundrum in SaaS Environments In an era where Salesforce and ServiceNow dominate the SaaS landscape, a pressing concern has emerged from the core of digital strategy discussions—overcoding and technical debt generation. This phenomenon, characterized by excessive reliance on custom coding over out-of-the-box (OOTB) functionality, presents a significant challenge for organizations striving to maintain […]

Want to learn more? Let's talk: