A 3-Step Process to Achieving Digital Immunity in Salesforce

Quality Clouds digital immunity shield

From its humble beginnings in 1999, Salesforce has become one of the most well-known and commonly used CRM platforms for all types of businesses. Its success is due — in no small part — to its convenience, easy setup process, robust security, and mobile accessibility.  Setting up Salesforce right enables effective lead/customer tracking, seamless communication […]

Creating agile CI/CD releases in Salesforce

Quality Clouds CI/CD

Agility and continuous improvement are key in today’s fast-paced software development environment. Salesforce is no exception and requires a sophisticated approach to software delivery to keep up with the rapid pace of business demands. Organizations leveraging Salesforce for their CRM needs must adopt a robust Continuous Integration/Continuous Deployment (CI/CD) strategy to stay ahead.  In this […]

Config vs Custom in SaaS: Navigating the AI Landscape for Sustainable Growth

The Overcoding Conundrum in SaaS Environments In an era where Salesforce and ServiceNow dominate the SaaS landscape, a pressing concern has emerged from the core of digital strategy discussions—overcoding and technical debt generation. This phenomenon, characterized by excessive reliance on custom coding over out-of-the-box (OOTB) functionality, presents a significant challenge for organizations striving to maintain […]

Introduction to Quality driven approach and CI/CD

As SaaS platforms have matured and evolved, there has been a step change in focus on the quality of the development process and how changes are developed and released to business users. Enterprise wide scale, increasing complexity and pace of the change process are all factors in driving organisations to invest in more robust processes […]

Utilize DevOps tools in a Salesforce CI/CD Workflow

Developing under a CI/CD workflow Salesforce platform admins, owners, and teams are facing increasing workloads due to new business requirements and opportunities. To manage these growing workloads and release high-quality development quickly to their customers, teams are implementing continuous integration/continuous delivery (CI/CD). The goal of CI/CD is to develop, assess and promote code faster and […]

Securing Excellence: Quality Clouds Earns ISO 27001 Certification

We’re pleased to announce that Quality Clouds has successfully obtained the ISO 27001 certification. This is proof of our commitment to maintaining the highest standards in information and cybersecurity. This certification recognizes our effort in creating a robust information security management system, ensuring the confidentiality, integrity, and availability of your data. We understand the importance […]

How to Protect Your ServiceNow Instances From Cybersecurity Breach

On October 19th, 2023 several online resources publicized a potential attack vector through which data from some ServiceNow tables can be exposed to unauthenticated users. Description and Potential Impact For data that was meant to be kept private to be exposed to unauthenticated users, all the following factors need to occur simultaneously: 1 – You have […]

ServiceNow Management Process

Code Quality and Transparency The focus main focus of DevOps is collaboration, automation, and delivering high-quality software at speed. ServiceNow offers a DevOps capability allowing their customers to transition to the DevOps model and use it as they build and configure the platform and the applications that run on it. This powerful capability is uniquely […]

Speed vs quality in Salesforce projects

Just like with innovation and speed, there is a tipping point where more of it diminishes returns. With Software, when innovation becomes a priority without governance it can impact the long-term productivity and the quality of the systems being implemented. Hence quality should always be factored into the overall design, development, and implementation model. From […]

Customizing your ServiceNow instance is key for an easy upgrade

Learn how to save up to 50% off service portal upgrade-related costs The benefits of keeping up to date with ServiceNow’s twice-yearly releases are clear: You get all the new features that you are already paying for with your subscription. Yes, regularly upgrading your ServiceNow instance at least once a year is an excellent way […]

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