Mastering Consistency: Uniform Rulesets for Salesforce and ServiceNow

Pain Points Inconsistent Coding Standards: Different environments often have varying coding standards, leading to discrepancies and potential issues as code progresses from development to production. Inconsistent rulesets can cause blockers, necessitating rework and delaying deployments.   Developer Variability: Teams often comprise developers of varying seniority levels, which can result in diverse coding practices. Without uniform […]

ServiceNow Platform Health and Technical Debt

What is Technical Debt, Anyway? Think of technical debt like this: it’s the extra work you need to do because you took shortcuts earlier. Imagine you put some duct tape on a leaky pipe instead of fixing it properly. It works for now, but sooner or later, you’ll have a flood. In ServiceNow, technical debt […]

ServiceNow’s Pulse: Navigating Platform Health for Optimal Performance

ServiceNow’s structure allows for customized implementations allowing it to service a diverse range of business needs — from IT operations to customer service and HR. Its user-friendly interface and powerful capabilities enable businesses to enhance efficiency, reduce operational costs, and deliver superior services to both internal and external stakeholders.  However, ServiceNow’s ease of use may […]

How to Enhance Digital Immunity in ServiceNow

When it comes to streamlining enterprise operations, ServiceNow is a solid platform that can help organizations improve collaboration between departments and execute their workflows. That being said, the performance of your ServiceNow platform is only as good as the underlying health of the system.   A healthy platform means your teams can use ServiceNow without a […]

A 3-Step Process to Achieving Digital Immunity in Salesforce

Quality Clouds digital immunity shield

From its humble beginnings in 1999, Salesforce has become one of the most well-known and commonly used CRM platforms for all types of businesses. Its success is due — in no small part — to its convenience, easy setup process, robust security, and mobile accessibility.  Setting up Salesforce right enables effective lead/customer tracking, seamless communication […]

Creating agile CI/CD releases in Salesforce

Agility and continuous improvement are key in today’s fast-paced software development environment. Salesforce is no exception and requires a sophisticated approach to software delivery to keep up with the rapid pace of business demands. Organizations leveraging Salesforce for their CRM needs must adopt a robust Continuous Integration/Continuous Deployment (CI/CD) strategy to stay ahead.  In this […]

Config vs Custom in SaaS: Navigating the AI Landscape for Sustainable Growth

The Overcoding Conundrum in SaaS Environments In an era where Salesforce and ServiceNow dominate the SaaS landscape, a pressing concern has emerged from the core of digital strategy discussions—overcoding and technical debt generation. This phenomenon, characterized by excessive reliance on custom coding over out-of-the-box (OOTB) functionality, presents a significant challenge for organizations striving to maintain […]

Introduction to Quality driven approach and CI/CD

As SaaS platforms have matured and evolved, there has been a step change in focus on the quality of the development process and how changes are developed and released to business users. Enterprise wide scale, increasing complexity and pace of the change process are all factors in driving organisations to invest in more robust processes […]

Utilize DevOps tools in a Salesforce CI/CD Workflow

Developing under a CI/CD workflow Salesforce platform admins, owners, and teams are facing increasing workloads due to new business requirements and opportunities. To manage these growing workloads and release high-quality development quickly to their customers, teams are implementing continuous integration/continuous delivery (CI/CD). The goal of CI/CD is to develop, assess and promote code faster and […]

Securing Excellence: Quality Clouds Earns ISO 27001 Certification

We’re pleased to announce that Quality Clouds has successfully obtained the ISO 27001 certification. This is proof of our commitment to maintaining the highest standards in information and cybersecurity. This certification recognizes our effort in creating a robust information security management system, ensuring the confidentiality, integrity, and availability of your data. We understand the importance […]

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