ServiceNow Out of the Box – How to Revert

There’s been a lot of talk in recent times about returning ServiceNow to out of the box functionality. ServiceNow themselves have been encouraging it and many managers and architects have been focusing on it as a goal. But what is it and why is it desirable?   What is Out of the Box? So let’s […]

4 best practices to align your ServiceNow instance to the out-of-the-box functionality

Reading time: 6 min Audience: ServiceNow platform owners; developers; architects During the Barcelona ServiceNow partners event back in March and also in John Donahoe’s keynote in Knowledge 18 in Las Vegas, ServiceNow encouraged partners and customers to commit to the Out-of-the-box (OOTB) functionality in ServiceNow instances. This has two main objectives: * to get the most […]

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