Company prevents 500 hours of technical debt using Quality Clouds

Customer: Global Consumer Packaged Goods Company This customer, a global food and beverage giant, is a leader in diverse consumer Packaged Goods. They faced difficulties in visibility and efficiency across their 9 ServiceNow instances being used by 75 distributed developers. Over the last 2 years, the development teams encountered challenges with existing and new technical […]

ServiceNow’s Pulse: Navigating Platform Health for Optimal Performance

ServiceNow’s structure allows for customized implementations allowing it to service a diverse range of business needs — from IT operations to customer service and HR. Its user-friendly interface and powerful capabilities enable businesses to enhance efficiency, reduce operational costs, and deliver superior services to both internal and external stakeholders.  However, ServiceNow’s ease of use may […]

How to Enhance Digital Immunity in ServiceNow

When it comes to streamlining enterprise operations, ServiceNow is a solid platform that can help organizations improve collaboration between departments and execute their workflows. That being said, the performance of your ServiceNow platform is only as good as the underlying health of the system.   A healthy platform means your teams can use ServiceNow without a […]

Config vs Custom in SaaS: Navigating the AI Landscape for Sustainable Growth

The Overcoding Conundrum in SaaS Environments In an era where Salesforce and ServiceNow dominate the SaaS landscape, a pressing concern has emerged from the core of digital strategy discussions—overcoding and technical debt generation. This phenomenon, characterized by excessive reliance on custom coding over out-of-the-box (OOTB) functionality, presents a significant challenge for organizations striving to maintain […]

30% Technical Debt Reduction – Global Petroleum Company

Customer: Global Petroleum Company The customer, a leading international petroleum company ranking among the top 5 globally, faced challenges in ensuring developers were following best practices and controlling technical debt within its extensive and complex ServiceNow platform. The company lacked a centralized approach for code review processes, making it challenging to oversee code output and […]

Securing Excellence: Quality Clouds Earns ISO 27001 Certification

We’re pleased to announce that Quality Clouds has successfully obtained the ISO 27001 certification. This is proof of our commitment to maintaining the highest standards in information and cybersecurity. This certification recognizes our effort in creating a robust information security management system, ensuring the confidentiality, integrity, and availability of your data. We understand the importance […]

How to Protect Your ServiceNow Instances From Cybersecurity Breach

On October 19th, 2023 several online resources publicized a potential attack vector through which data from some ServiceNow tables can be exposed to unauthenticated users. Description and Potential Impact For data that was meant to be kept private to be exposed to unauthenticated users, all the following factors need to occur simultaneously: 1 – You have […]

ServiceNow Management Process

Code Quality and Transparency The focus main focus of DevOps is collaboration, automation, and delivering high-quality software at speed. ServiceNow offers a DevOps capability allowing their customers to transition to the DevOps model and use it as they build and configure the platform and the applications that run on it. This powerful capability is uniquely […]

5 Steps To ServiceNow Implementation Success

ServiceNow is a powerful ITSM platform that can automate and streamline all areas of your business operations. However, it’s important to start the implementation process off on the right foot, especially when considering stakeholders are keen to upgrade and optimize user experience within businesses. Many new ServiceNow implementations fail because they don’t have a proper […]

Enhancing ServiceNow Continuous Delivery with Quality Clouds

Enhancing ServiceNow CD with Quality Clouds In the fast-paced world of SaaS, organizations strive to deliver high-quality applications promptly. Continuous Delivery (CD) has become a popular approach to achieving this goal. For businesses utilizing ServiceNow, a leading cloud-based platform for digital workflows, maintaining an efficient CD pipeline is essential. Fortunately, Quality Clouds offers a comprehensive […]

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