How to send feedback #

Norma has an in-product feedback form. Use it to report a bug, request a feature, or tell us anything else about your experience. The form is available from every page in the app.

1. Click your avatar in the top-right of the app.
2. In the dropdown, choose Give feedback.
3. A short form opens with three fields:
   • What’s this about? — a one-line summary.
   • Tell us more — the details (free text, supports newlines).
   • Include a screenshot? — optional. When ticked, Norma captures the current page and attaches it to the report.
4. Click Send feedback.

Your feedback lands directly in our product team’s inbox. We read every submission.

What to include #

Useful feedback:

• For bugs: what you did, what happened, what you expected. The auto-captured screenshot is usually enough for us to spot the issue.
• For feature requests: the problem you’re trying to solve (not necessarily the solution). We may already have something planned that fits the need.
• For general comments: anything from “this copy is confusing” to “this section was really helpful.” We use both.

What we don’t need:

• Long reproduction steps for visual bugs — the screenshot tells us most of what we need.
• Confidential business data — feedback goes to our product team unredacted.

What happens next #

• We acknowledge receipt by email within two business days for any feedback you leave a contact email on (we use your account email by default).
• We don’t promise to ship every request, but we do read every one.
• For bug reports that affect production, we may follow up directly. If you don’t want that, leave the email blank.

Privacy #

The feedback form captures:

• Your text input.
• The screenshot you optionally attached.
• Your account email (so we can respond).
• Some technical context — the URL you were on when you opened the form, the browser, and a session-level trace ID we use to find the matching server logs.

No password, payment, or scan data is included beyond what’s visible on the screenshot you chose to attach.

Other ways to reach us #

• Support tickets — contact support@qualityclouds.ai for urgent issues that can’t wait for the feedback queue.
• Sales and partnerships — hello@qualityclouds.ai.
• Security issues — please email security@qualityclouds.ai for anything related to vulnerabilities in the Norma platform itself.

Frequently asked questions #

Can I send feedback without logging in? #

Not via the in-app form (it’s tied to your session). Email is the alternative.

Is there a public roadmap I can comment on? #

Yes — see the QualityClouds roadmap, linked from the marketing site. The in-product feedback form is the fastest way to influence what’s prioritised next.

My feedback was about a Production Ready Score that seems wrong. What’s the fastest path? #

Use the feedback form and include a screenshot of the score and the rule that fired. Better still, mention the repository name and the rule ID in your message — that lets us look it up directly.

Related #

• Referral program — invite people who’d benefit from Norma.
• Members — separate from feedback, but worth knowing if you want to share access with a colleague.